A ringing phone and a wet floor can't happen at once.
Plumbing is a phone-first trade, and the calls come at the worst times. Most people notice the leaking cylinder, the blocked drain and the burst main in the evening or at the weekend — exactly when you're off the tools, and exactly when around 85% of callers who can't get through will simply ring the next plumber on Google.
H3llo's AI receptionist answers in your business name, every hour of every day. It asks the questions you'd ask — the address, what's happening, whether the water is isolated, whether there's access — and reads your own rates and after-hours call-out fees back to the caller, so nobody is woken up for a job that can wait and no emergency sits in a voicemail box.
The details land in Fergus, Simpro, Tradify or your CRM as a logged job, a written summary is in your inbox, and anything genuinely urgent comes through as an SMS to whoever is on call. You decide in the morning — or the minute it matters.
Quote requests and returning customers get the same treatment: renovations, cylinder replacements and drainage work captured with address and scope, ready to price at the desk, and regulars greeted by name from your own records.
- Emergency calls triaged at 2am — an urgent SMS to the on-call plumber, not a voicemail full of water damage.
- After-hours call-out rates quoted to the caller before anyone is woken.
- Quote requests captured with address, scope and access notes, ready to price at the desk.
- Returning customers greeted by name from your Fergus or Simpro records.
- New jobs logged into your job management system — no retyping from a notepad.
The same technology sits behind our AI receptionist for NZ businesses — the plumbing setup just leans harder on call-out rates, emergency triage and job creation.
See how the agent works with Fergus job management — most plumbing jobs arrive logged, addressed and ready to schedule.
Emergencies are the sharp end — our after-hours call answering service covers the nights, weekends and holidays when most burst mains actually happen.
Why H3llo
Built for the way plumbing actually works.
Your AI agent knows your hours, your rates, your service area and your on-call roster.
Emergency triage
Burst mains, flooding and hot-water failures sorted from dripping taps using your rules — only the real ones wake you.
24/7 including weekends
Plumbing emergencies don't keep office hours. The agent answers at 10pm, on Sundays and across the Christmas break.
Fergus & Simpro logging
Jobs logged straight into Fergus, Simpro, Tradify or your CRM with address, fault and urgency — no retyping.
Your rates, quoted for you
Normal and after-hours call-out rates, travel charges — read back to callers exactly as you'd quote them.
SMS + email summaries
A text for the urgent ones, a written summary of every other call in your inbox before you start the day.
Transfers when needed
If a customer insists on a person, the call is handed to your mobile or the office.
How It Works
How it works for a plumbing business.
Tell us your rates and rules
Normal hours, after-hours call-out fees, travel charges, what counts as an emergency, and who gets the 2am text.
We keep your existing number
Port your landline, 0800 or mobile number across — vans, signage and your Google listing stay exactly as they are.
Your phone rings first
You always get the chance to answer. If you don't pick up — or it's after hours — the AI answers instead of voicemail.
Job in the system, summary in your inbox
Details logged to Fergus or Simpro, summary emailed, SMS sent for anything urgent.
Real Calls, Handled
The 10pm burst main, answered.
What AI answering sounds like on a plumbing bad night.
Burst pipe at 10:07pm
Water through a ceiling in Raumati. The AI answers on the first ring, talks the caller through isolating the water at the toby, quotes your after-hours call-out rate, and texts the on-call plumber the address and details within a minute.
Hot-water failure on a Monday
No hot water with school runs looming. The AI books the job into Fergus with the cylinder type, address and access notes, tells the caller your earliest availability, and the summary is waiting when you check your phone at smoko.
Storm damage at dawn
A southerly has brought a week of call-outs. The AI answers every call at once, triaging the two genuine flood emergencies to you and logging six quote requests for Monday — while you stay on the tools.
The Calls You Get
Every call, sorted the way you would.
Your rules decide what happens to each call — before it ever interrupts your day.
Emergency call → Urgent alert to you
Burst mains, flooding, no water — triaged against your rules, with an urgent SMS or transferred call to you or your on-call person.
Quote request → Logged as an enquiry
Reno quotes, cylinder replacements, drainage jobs — address, scope and contact details captured and logged, ready to price at the desk.
Existing customer → Greeted by name
The agent recognises returning customers from your Fergus or Simpro records, greets them by name and books them in without the usual phone tag.
Supplier or spam → Screened
Merchant sales calls and wrong numbers are politely handled — no interruption to the job you're on, and no pad-full of messages to sort.
Missed-Call Calculator
What are your missed calls actually costing?
Use your own numbers — your calls, your conversion rate, your job value. No industry averages, just your maths.
Estimated revenue at risk
$1,624 /month
5 missed calls/week × 4.33 weeks × 30% × $250 average job = $1,624 of work you're currently letting ring out.
H3llo answers every one of those calls from $75/month — a fraction of the revenue on the table.
Try It Now
Call the demo line — right now.
No sign-up needed. Hear a live AI receptionist answer the way yours would.
Call the Demo Line
+64 6 242 6022 · Live 24/7
Plumbers' FAQs
Common questions from NZ plumbing businesses.
Plans & Pricing
AI agent plans from $300/month + GST.
Every plan includes a 24/7 AI agent, call summaries by email, SMS alerts and call transfers — with bundled minutes, extra channels and Business Freedom phone bundles available. A full-time receptionist costs $50,000–$65,000 a year; H3llo answers every call, all year, for a fraction of that.
Book the jobs your competitors are answering.
Talk to a local team based right here on the Kāpiti Coast. Call 0800 24 20 26 or 04 282 0255.
Serving plumbers across the Kāpiti Coast and NZ — see how 24/7 AI phone answering works nationwide.
Get In Touch
Contact H3llo.
Our phones are answered 24/7. Give us a call or fill out the form and we'll get back to you promptly.
Head Office
34 Howell Road, Paraparaumu Beach, Paraparaumu 5032
Business Hours
Mon–Fri 8am–5pm (Phones 24/7)