After-hours call answering that never misses a job.
Nights, weekends, holidays — H3llo's AI receptionist answers every call to your business number. Urgent calls reach you by text or call; everything else is logged and waiting in your inbox in the morning.
Keep your number · No lock-in · Live today
What It Is
Your phone, answered around the clock.
H3llo's AI receptionist answers calls to your existing business number whenever you can't — with your greeting, your rates and your rules.
Nights
From the moment you clock off until you're back on the tools, every call to your business number is answered in your name — no voicemail, no engaged tone.
Weekends
Saturday rugby, Sunday jobs, long weekends away. The AI answers with the same greeting and the same questions your team would ask on a Tuesday.
Public holidays
Christmas Day, New Year's, Easter. Callers get a real answer and a next-step — while your competitors' phones ring out.
How Urgent Calls Are Handled
Urgent reaches you. The rest waits politely.
Urgent calls — triaged to you
Genuine emergencies are triaged against your rules. If a call can't wait, you or your on-call person gets a text or a transferred call straight away — with the caller's name, number and what's happened.
Everything else — logged for the morning
Quotes, questions, bookings and messages are captured in full, logged to your system, and sitting in your inbox as a written summary when you start the day. Nothing wakes you that didn't need to.
Real Calls, Handled
A 10pm call, answered like you would.
What after-hours cover actually sounds like on a bad night.
Burst pipe at 10:07pm
Water through a ceiling in Raumati. The AI answers on the first ring, calms the caller, talks them through isolating the water, quotes your after-hours call-out rate, and texts the on-call plumber the address within a minute.
Storm damage on a Sunday
A southerly buster has lifted a roof and the phone won't stop. The AI answers every call at once — triaging the two genuine emergencies to you, and logging the six quote requests for Monday morning.
Nothing lost, ever
Whatever the hour, every caller hears your business name, gets real answers about rates and availability, and leaves their details. You decide in the morning what's work — nothing was lost overnight.
How It Works
Live in days, not months.
Tell us your after-hours rules
What counts as urgent, who gets woken and how — text, call or both — plus your rates, service areas and the questions you'd ask.
Keep your existing number
We port your landline, 0800 or mobile number across. Your signage, vans and Google listing stay exactly as they are.
Your phone rings first
During the hours you choose, you always get the chance to answer. After hours — or whenever you don't pick up — the AI answers instead of voicemail.
Urgent gets escalated, the rest gets logged
Emergencies reach you or your on-call person by text or call. Everything else is summarised and waiting in your inbox the next morning.
Missed-Call Calculator
What are your missed calls actually costing?
Use your own numbers — your calls, your conversion rate, your job value. No industry averages, just your maths.
Estimated revenue at risk
$1,624 /month
5 missed calls/week × 4.33 weeks × 30% × $250 average job = $1,624 of work you're currently letting ring out.
H3llo answers every one of those calls from $75/month — a fraction of the revenue on the table.
After-hours cover is one part of a bigger service — see the full AI receptionist for NZ businesses, which covers overflow during the day as well as the nights and weekends.
Tradies lose the most to the 10pm call. Read how an AI receptionist for tradies triages after-hours emergencies against your own call-out rates and on-call roster — or see how it works for plumbers and electricians.
Ready to switch it on? Start onboarding — most businesses are live within a few days.
After-Hours Answering FAQs
Common questions about 24/7 and after-hours call answering.
Get In Touch
Contact H3llo.
Our phones are answered 24/7. Give us a call or fill out the form and we'll get back to you promptly.
Head Office
34 Howell Road, Paraparaumu Beach, Paraparaumu 5032
Business Hours
Mon–Fri 8am–5pm (Phones 24/7)