Downloads & Guides
Softphone apps, call forwarding shortcodes, and setup guides — everything you need to get going with H3llo.
Forward Your Number to H3llo
Already have a number your customers call? Forward it to your H3llo AI agent so it answers when you can't. Pick your carrier or phone below.
You forward your existing number to your H3llo agent number, which we provide when your agent is set up. Type the number in full (e.g. 09 123 4567 or +64 9 123 4567), then ring your own number from another phone to check the agent answers.
NZ Carrier Shortcodes
Forward via Phone Settings
Softphone Downloads
Download the SecureVoIP app for your device to make and receive calls from anywhere using your H3llo Cloud Phone number.
Mobile
iPhone
SecureVoIP iPhone App
RecommendedFull-featured softphone for iOS
Alternative iPhone Basic App
Lightweight basic softphone for iOS
Android
SecureVoIP Android App
RecommendedFull-featured softphone for Android
Alternative Android Basic App
Lightweight basic softphone for Android
Desktop
Windows
Windows Micro App
RecommendedPresence/BLF supported — current version
Windows (Older Legacy Edition)
LegacyPrevious version for older systems
Mac OS
Mac OS Telephone App
RecommendedCurrent softphone for macOS
Mac OS (Older Legacy Edition)
LegacyPrevious version — may not work on some Macs
Need help setting up?
Call us on 0800 242 026 and we'll walk you through the installation — or visit the setup guide for your app above.
SecureVoIP apps are provided free to H3llo Cloud Phone customers.
Get In Touch
Contact H3llo.
Our phones are answered 24/7. Give us a call or fill out the form and we'll get back to you promptly.
Head Office
34 Howell Road, Paraparaumu Beach, Paraparaumu 5032
Business Hours
Mon–Fri 8am–5pm (Phones 24/7)